Hochschild, Arlie Russell,  1940- <br/><br/>
The managed heart :  commercialization of human feeling / 
Arlie Russell Hochschild 
 - Berkeley :  University of California Press,  c1983 
 - xii, 307 p. ;  22 cm 
<br/><br/><label>ISBN: </label>0520048008 
<br/><br/><label>Dewey Class. No.: </label>524